Wholesale Privacy Policy

Privacy Notice

Supplement Mart, www.supplementmart.com.au and www.suppmartwholesale.com.au are operated by Muscle Worx Pty Ltd ABN 80 141 422 415.

Supplement Mart respects and is committed to protecting your privacy. This Wholesale Privacy Policy explains how we collect, use, store and disclose personal information and business-related information provided by wholesale customers, trade account holders, resellers, gyms, studios, retailers, distributors and other business customers.

This policy applies when you apply for a wholesale account, place a wholesale order, submit a [draft] purchase order, communicate with our team, use any of our wholesale portals, visit our website, request pricing, receive deliveries or otherwise interact with Supplement Mart in a wholesale or business capacity.

By applying for a wholesale account, placing a wholesale order, using our website or otherwise dealing with Supplement Mart, you agree to the privacy practices described in this policy.

Personal and Business Information We Collect

In the course of providing wholesale goods, services and account support, Supplement Mart may collect and securely store information including:

• business name;
• trading name;
• ABN, ACN or other business registration details;
• business address;
• delivery address;
• billing address;
• contact person’s name;
• job title or role;
• telephone number;
• mobile number;
• email address;
• purchase history;
• order details;
• invoice and payment details;
• wholesale account details;
• delivery instructions;
• trade references;
• resale channel information;
• website or social media details;
• customer service enquiries;
• marketing preferences; and
• any other information reasonably required to assess, manage, process, fulfil or support your wholesale account or order.

Where payment is made by credit card or another payment method, payment information may be collected, stored and/or processed for the purpose of completing the transaction. Supplement Mart may use third-party payment providers to securely process payments.

We may also collect information about your preferences, order patterns, product interests, account activity and previous dealings with Supplement Mart to help us manage your wholesale account and improve the products and services we provide.

Website, Cookies and Online Activity

We may collect information and data relating to website and wholesale portal activity, including the number of visitors, pages viewed, navigation patterns, device information, browser information, date and time of visits and other usage data.

This information is used for statistical, operational, security, marketing and service-improvement purposes.

We may place cookies or similar tracking technologies on your device through your web browser. Cookies help our systems recognise your browser, improve your website experience, support account login, personalise content and analyse website activity.

You may choose to reject, disable, clear or delete cookies through your browser settings. However, doing so may limit access, formatting, functionality or your overall experience on the website or wholesale portal.

Use of Personal and Business Information

Supplement Mart may use your personal and/or business information for purposes including:

• assessing wholesale account applications;
• verifying business identity and account details;
• processing wholesale orders;
• issuing quotes, invoices, statements and account communications;
• scheduling and managing deliveries;
• providing tracking details;
• arranging split shipments, backorders or freight updates;
• processing payments;
• managing account terms, credit limits or overdue balances;
• responding to customer service enquiries;
• communicating with authorised account contacts;
• managing product recalls or safety notices;
• providing wholesale pricing, product information and promotional updates;
• improving our website, wholesale portal, product range and customer experience;
• analysing sales, stock, ordering and account activity;
• protecting against fraud, misuse, unauthorised access or unlawful activity;
• complying with legal, regulatory, accounting, taxation or record-keeping obligations; and
• conducting ordinary business operations.

We may also use your contact details to send wholesale updates, new and existing product information, pricing updates, promotional offers, stock availability information or other communications relevant to Supplement Mart and its wholesale business.

You may opt out of marketing communications where an unsubscribe or opt-out option is provided, or by contacting us directly via e-mail; wholesale@supplementmart.com.au 

Accuracy of Information

Our ongoing commitment is to ensure that the personal and business information we hold is accurate, complete and up to date.

Wholesale customers are responsible for ensuring that all account details, billing details, delivery details, contact names, phone numbers, email addresses and business information provided to Supplement Mart remain correct and current. 

If any information changes or you believe information we hold is inaccurate, incomplete or outdated, please contact us at wholesale@supplementmart.com.au so that we can take reasonable steps to update or correct the relevant information. 

From time to time, a representative from Supplement Mart’s wholesale Team may contact you from wholesale@supplementmart.com.au requesting updated wholesale account-related information updates. This will only ever be in endeavour to ensure accuracy of your information within Supplement Mart’s wholesale database.

Sharing Information with Third Parties

Supplement Mart does not rent, sell or exchange your personal or business information to third parties for their own marketing purposes.

However, we may share personal or business information where reasonably necessary for wholesale operations, order fulfilment, legal compliance or ordinary business purposes.

This may include sharing information with:

• delivery agents, courier companies and freight providers;
• payment processors and financial institutions;
• credit providers, insurers or debt collection agencies;
• accountants, lawyers, auditors and professional advisers;
• IT providers, hosting providers and software platforms;
• marketing, email, SMS or customer communication providers;
• customer service and survey providers;
• suppliers, manufacturers or brand partners where required for order fulfilment, warranty matters, product issues or recalls;
• fraud prevention or identity verification services;
• government departments, regulators, law enforcement agencies or courts where required or authorised by law; and
• other service providers who assist Supplement Mart with its business operations.

Where we provide information to third-party service providers, we only provide the information reasonably required for them to perform the relevant service.

Third-party service providers are not authorised to use your information for their own unrelated purposes.

Credit, Account and Payment Information

Where a wholesale customer applies for credit terms, Supplement Mart may collect and use information to assess the application, manage account risk and recover outstanding amounts.

This may include business registration details, trading history, payment history, trade references, director or authorised representative details, billing information and other information reasonably required to manage a wholesale credit account.

Supplement Mart may disclose relevant information to credit providers, insurers, debt collection agencies, professional advisers or legal representatives where reasonably necessary.

Personal Information and Privacy Protection

Supplement Mart is committed to protecting information both online and offline.

We use reasonable physical, technical and procedural measures to help protect information from unauthorised access, misuse, interference, loss, modification or disclosure.

Access to personal and business information is restricted to employees, contractors and service providers who require access to perform their role or provide services to Supplement Mart.

Employees and authorised representatives are expected to respect confidentiality and handle customer information responsibly.

Information transmitted through www.supplementmart.com.au may be protected using Secure Sockets Layer (SSL) technology or other security measures. SSL technology is designed to encrypt information as it travels over the internet. Your browser may display a web address beginning with “https” when SSL technology is operating.

While Supplement Mart takes reasonable steps to protect information, no data transmission over the internet can be guaranteed as completely secure. Any information transmitted to us online or by email is transmitted at your own risk.

Emails and Electronic Communications

Emails we receive from you will only be used for the purposes for which they are sent, together with purposes reasonably connected to your wholesale account, order, enquiry or business relationship with Supplement Mart.

Due to the nature of email, sending personal, financial or confidential information by email remains at your own risk. Supplement Mart is not responsible for unauthorised access, loss or disclosure of information sent by email where this is outside our reasonable control.

If you have concerns about sending sensitive information by email, please contact us by phone - 0423 157 186 or 0433 871 477

Children’s Privacy

Supplement Mart’s wholesale services are intended for business customers and authorised representatives who are at least 18 years of age.

We do not knowingly collect personal information from children in connection with wholesale accounts or wholesale orders.

Approved wholesale accounts may only be opened, managed or used by adults who are authorised to act on behalf of the relevant business or entity.

Access to Personal Information

You may request access to personal information that Supplement Mart holds about you.

You may also request correction of personal information if you believe it is inaccurate, incomplete or out of date.

To request access or correction, please contact us by email; wholesale@supplementmart.com.au at any time and one of Supplement Mart's representatives will endeavour to reply within 2 business days days from receipt of your e-mail.

Supplement Mart may need to verify your identity and authority before providing access to information, particularly where the request relates to a wholesale account, business customer, employee, representative or third party.

We may refuse access where permitted by law, including where providing access would breach another person’s privacy, reveal commercially sensitive information, compromise security or be otherwise inappropriate.

Links to Other Websites

Supplement Mart’s website may contain links to third-party websites.

Supplement Mart is not responsible for the privacy practices, content, accuracy, security or operation of third-party websites.

This Wholesale Privacy Policy applies only to wholesale accounts through Supplement Mart, be that; www.supplementmart.com.au or Supplement Mart-controlled wholesale platforms suppmartwholesale.com.au or other direct landing pages.

Customers should review the privacy policies of any third-party websites they visit.

Contacting Us

If you have any questions about this Wholesale Privacy Policy, the privacy practices of Supplement Mart, or wish to access or correct information we hold about you, please contact us using the details below.

In writing to:

Attn: Wholesale Team
Supplement Mart
26 Deviation Way
Neerabup, Western Australia 6031

Phone: 0423 157 186 or 0433 871 477

Email: wholesale@supplementmart.com.au

Importantly, wholesale contact and queries are a separate entity from Supplement Mart’s retail and e-commerce customer service Team.

Privacy Policy Changes

Supplement Mart reserves the right to change, modify or amend this Wholesale Privacy Policy at any time.

Any updated version may be published on our website, wholesale portal or otherwise made available to wholesale customers.

Wholesale customers should review this policy periodically to remain informed about how Supplement Mart collects, uses, stores and discloses information.